Order & Shipment
Do you ship internationally
Currently our International shipment is limited to USA and limited part of Asia. We will gradually increase the destination.
Where are the goods shipped from.
All orders are shipped from Japan.
All international orders are shipped using EMS service provided by Japan Post.
Non delivery, returns, lost resulting from your error in address entry will be subjected to your cost, and you will not be reimbursed for your order.
How long does shipping take?
Please allow 2-3 business days for your order to be received and processed by our warehouse team.
Once your order is ready, a “dispatch confirmation email” with the tracking information will be sent from us
when the shipment is made for your order.
If you do not receive a “dispatch confirmation email” within 3-5 business days after placing your order, please contact us.
For tracking of parcels, please refer to the EMS tracking service.
Your orders will be delivered within 3-5 business days after dispatch. However, please be aware that the timing of delivery may be affected due to COVID-19 etc. which may result in unexpected delays in delivery, or delay in providing tracking details.
Please be aware that we DO NOT ACCEPT shipment to P.O. box addresses.
We accept payment via credit cards (Visa, Master Card, American Express), Paypal, and Shop pay..
Duties and Taxes
All international orders are shipped “delivery duties unpaid” (DDU).
Custom duties, sales taxes, VAT, and other applicable fees are NOT included in the price nor
shipping cost shown in
Recipient of the order is responsible for all Sales Tax, VAT, Import Duty, and any other applicable fees. If you place an order, it is deemed that you agree to pay any applicable customs, duties, or taxes imposed by your country for the delivery of the product you ordered.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from each countries. Please contact your local customs office for current charges before you order, in order to avoid being surprised by charges you were not expecting.
Please be noted that you will not be reimbursed for your order, in case if your order(s) were returned back to us due to your failure to pay duties and taxes as explained above.